topic Activation day has passed and Internet light is still orange in Broadband

Activation day has passed and Internet light is still orange

AshhBrown — Wed, 29 Jan 2025 14:45:19 GMT

Moved into a new building on the 27th and always used the same broadband before with no issues. Sky app is showing activation date as 28/1/25 and 'activated'. All tests come back saying connection is fine but the internet light on the sky hub has been orange since we got here.
Working from home and have been without internet since Friday (it is now Wednesday) as a result of switching over the internet from the old building to the new one, which hasn't exactly happened as I had hoped.

Can't get through to speak to a real person anywhere, so hoping this helps as I need this issue resolved asap.

Re: Activation day has passed and Internet light is still orange

Chrisee — Wed, 29 Jan 2025 15:21:04 GMT

@AshhBrown as only Sky can tellyou what the issue is I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Activation day has passed and Internet light is still orange

Mr+Flibbles+86 — Thu, 30 Jan 2025 11:15:04 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147