https://helpforum.sky.com/t5/Broadband/the-laptop-does-not-see-the-connected-cable/m-p/4896398#M463057 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4318071">@Petro0010</a>&nbsp;</P> <P>&nbsp;</P> <P>OK, so that's an internet router, not an adapter (it's actually a rebadged Sky Q Hub)</P> <P>&nbsp;</P> <P>Is the internet connection working for other devices?</P> <P>&nbsp;</P> <P>Has the laptop worked on ethernet cable elsewhere?</P> <P>&nbsp;</P> Wed, 29 Jan 2025 13:42:05 GMT TimmyBGood 2025-01-29T13:42:05Z https://helpforum.sky.com/t5/Broadband/the-laptop-does-not-see-the-connected-cable/m-p/4896313#M463041 <P>when I connected the internet cable to the adapter, the laptop system reported that there was no internet connection. I ran diagnostics and received the answer that it could not find the IP address, I tried resetting the network and reinstalling the driver, it did not help</P> Wed, 29 Jan 2025 12:02:13 GMT https://helpforum.sky.com/t5/Broadband/the-laptop-does-not-see-the-connected-cable/m-p/4896313#M463041 Petro0010 2025-01-29T12:02:13Z https://helpforum.sky.com/t5/Broadband/the-laptop-does-not-see-the-connected-cable/m-p/4896342#M463049 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4318071">@Petro0010</a>&nbsp;wrote:<BR /> <P>when I connected the internet cable to the adapter, the laptop system reported that there was no internet connection. </P> <HR /></BLOCKQUOTE> <P>What 'adapter' is this?</P> Wed, 29 Jan 2025 12:50:04 GMT https://helpforum.sky.com/t5/Broadband/the-laptop-does-not-see-the-connected-cable/m-p/4896342#M463049 TimmyBGood 2025-01-29T12:50:04Z https://helpforum.sky.com/t5/Broadband/the-laptop-does-not-see-the-connected-cable/m-p/4896353#M463052 <P>router model now broadband hub 2</P> Wed, 29 Jan 2025 13:05:41 GMT https://helpforum.sky.com/t5/Broadband/the-laptop-does-not-see-the-connected-cable/m-p/4896353#M463052 Petro0010 2025-01-29T13:05:41Z https://helpforum.sky.com/t5/Broadband/the-laptop-does-not-see-the-connected-cable/m-p/4896398#M463057 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4318071">@Petro0010</a>&nbsp;</P> <P>&nbsp;</P> <P>OK, so that's an internet router, not an adapter (it's actually a rebadged Sky Q Hub)</P> <P>&nbsp;</P> <P>Is the internet connection working for other devices?</P> <P>&nbsp;</P> <P>Has the laptop worked on ethernet cable elsewhere?</P> <P>&nbsp;</P> Wed, 29 Jan 2025 13:42:05 GMT https://helpforum.sky.com/t5/Broadband/the-laptop-does-not-see-the-connected-cable/m-p/4896398#M463057 TimmyBGood 2025-01-29T13:42:05Z