topic Re: Dead router in Broadband

Dead router

Walter18A — Tue, 28 Jan 2025 16:16:31 GMT

My router died totally after a thunderstorm.

I have PROVED that it is just the wall wart which has blown up.

The router works perfectly with a temporary battery providing the required 12volts.

All I need is to get a replacement wall wart.

How can I get Sky to send one? None of the Sky diagnostics enable me to find out how.

jamesn123 — Tue, 28 Jan 2025 17:06:21 GMT

@Walter18A
You can't. Sky will only send out the complete package including new router as a replacement.

I have flagged your post to Sky, look out for a message on the forum.

Walter18A — Tue, 28 Jan 2025 17:45:36 GMT

Thank you - that's most helpful.

Tom-W19 — Wed, 29 Jan 2025 09:16:14 GMT

Thanks for escalating. We've sent an invite to @Walter18A.