topic Dropping and no connections in Broadband

Dropping and no connections

Chloe+Mo — Tue, 28 Jan 2025 20:07:31 GMT

Hi all,

I know I need to ring sky but rather do it during the day.

Sky broadband keeps dropping and losing connection, WiFi is horribly slow, and drops out also.

Just now sky is saying no connection yet all lights are on. Reset a couple of times and gone through the tech processes. Nothing.

it's becoming very annoying.

Might be coincidence but BT where working on their overheards recently and coincides with these issues.

The sky app says everything is ok but it's not.

Any ideas guys?

thank you

Re: Dropping and no connections

AbbeyH91 — Wed, 29 Jan 2025 08:51:04 GMT

(removed) ours is the same and we are fortunate enough to say we never really have problems up until this evening

MODERATOR NOTE: Unfounded allegation removed.

Re: Dropping and no connections

Daniel0210 — Wed, 29 Jan 2025 14:24:12 GMT

@AbbeyH91

There is no national outage so not sure what makes you think they'll be some kind of announcement.

Re: Dropping and no connections

AbbeyH91 — Tue, 28 Jan 2025 20:43:38 GMT

Over 20 posts of broadband down within 20 minutes of each other makes you think there could be 🤷🏼‍♀️

Re: Dropping and no connections

Daniel0210 — Tue, 28 Jan 2025 20:45:07 GMT

@AbbeyH91

20 out of millions of Sky Broadband subscribers a couple of days after two intense storms.

Re: Dropping and no connections

Lyndyloo67 — Tue, 28 Jan 2025 20:48:13 GMT

I am having exactly the same problem.

Re: Dropping and no connections

Daniel0210 — Tue, 28 Jan 2025 20:57:00 GMT

@Chloe+Mo @Lyndyloo67
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

The wait for any necessary Openreach visit will still be delayed due to the disruption from the recent storms.