https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4895740#M462902 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4317645">@Laura17</a>&nbsp;<BR />If you haven’t done it already use the below link to check to see if there are any outages nearby <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here <BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR />If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). Remember wfh brings no quicker response on what is a domestic subscription.&nbsp;<BR /><BR /><STRONG> The wait for any necessary Openreach visit will still be delayed due to the disruption from the recent storms. </STRONG></P> Tue, 28 Jan 2025 19:58:16 GMT Daniel0210 2025-01-28T19:58:16Z https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4895729#M462901 <P>Hello,&nbsp;</P><P>&nbsp;</P><P>although my Sky App tells me my WiFi/broadband is ok, I have not had WiFi since Sunday. I have tried resetting it. I work from home and desperately need this sorting.</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 28 Jan 2025 19:47:20 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4895729#M462901 Laura17 2025-01-28T19:47:20Z https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4895740#M462902 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4317645">@Laura17</a>&nbsp;<BR />If you haven’t done it already use the below link to check to see if there are any outages nearby <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here <BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR />If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). Remember wfh brings no quicker response on what is a domestic subscription.&nbsp;<BR /><BR /><STRONG> The wait for any necessary Openreach visit will still be delayed due to the disruption from the recent storms. </STRONG></P> Tue, 28 Jan 2025 19:58:16 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4895740#M462902 Daniel0210 2025-01-28T19:58:16Z