Broadband dropping out!

Fi_Mac_Noodle — Tue, 28 Jan 2025 17:35:20 GMT

I was wondering a rough time frame others have experienced when reporting a fault with their broadband?

I reported it Friday and it is still 'an error' on the service status. Sky helplines are no help at all, and they say 'yes there's a fault and it's been reported to openreach' but nothing more (and that's usually after half an hour on hold!)

Also; I notice that my speeds are ridiculously low because of this error, like 3.4 and 4.2 but then I see it says I don't have minimum speed guarantee as my minimum broadband agreement (or something) has passed. Can anyone shed light on what this means? I'm assuming that means I'll be paying normally for these days not being able to use internet whilst having to pay for data packages on my mobile network to continue working.

i would really appreciate any help or experiences that people can share. I feel very helpless about it, and basically paying for a service that I can't use.

thanks so much

fiona 😊

Re: Broadband dropping out!

Tom-W19 — Wed, 29 Jan 2025 09:45:32 GMT

Hi @Fi_Mac_Noodle

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Broadband dropping out! in Broadband

Broadband dropping out!

Re: Broadband dropping out!