topic Re: Broadband off in Broadband

no broadband

Kamran43 — Tue, 28 Jan 2025 14:49:26 GMT

No broadband, the small open reCh white box on wall has no lights on it

Re: no broadband

Daniel0210 — Tue, 28 Jan 2025 15:05:45 GMT

@Kamran43
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

The lines may be busier than usual due to the damage and disruption caused by Storms Éowyn and Herminia which will also impact any potential Openreach visit.

Broadband off

Kamran43 — Tue, 28 Jan 2025 16:19:34 GMT

Is there not a telephone number to speak with broadband technical team for a remote fix over the phone

going in cirlces with online/app sode of things

Re: Broadband off

Daniel0210 — Tue, 28 Jan 2025 16:28:21 GMT

@Kamran43

No need for a separate thread. To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link which will lead to contact details which will hopefully (but not necessarily guaranteed at the moment) include a phone number
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Any calls to Sky will initially be automated which may try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Alternative means of contact are:
(a) through the Sky Virtual Assistant on the same page - depending on your query, which can connect you with a live agent virtually if necessary or provide you with the contact number or
(b) via Skys social media sites (the links are at the bottom of this page).

The lines may be busier than usual due to the damage and disruption caused by Storms Éowyn and Herminia.