topic Re: Hive Ethernet connection in Broadband

Hive Ethernet connection

Mick142 — Sun, 26 Jan 2025 12:58:49 GMT

Since going to Sky fibre my Hive which is connected via and Ethernet cable no longer works. The Hive app keeps saying the Hub cannot connect to the internet

Re: Hive Ethernet connection

Mr+Flibbles+86 — Mon, 27 Jan 2025 11:21:12 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Hive Ethernet connection

Helen197 — Mon, 27 Jan 2025 20:03:06 GMT

Hello I am having the same problem have you managed to sort this and if so how

Re: Hive Ethernet connection

Mick142 — Mon, 27 Jan 2025 22:27:30 GMT

No, I was hoping to find someone who could help

Re: Hive Ethernet connection

FLC — Tue, 28 Jan 2025 07:17:57 GMT

I'd start by disabling Sky Shield. If it still won't connect, call Hive or check their support pages. They're usually pretty good at resolving issues.

Re: Hive Ethernet connection

Helen197 — Tue, 28 Jan 2025 07:34:45 GMT

I was advised by Hive that sky/ Now Tv are to open the following ports

The ports a Hive Hub requires are:
UDP port 123 (NTP)
TCP port 443 (HTTPS)
TCP 5671 (AMQPS)

Re: Hive Ethernet connection

Chrisee — Tue, 28 Jan 2025 07:35:04 GMT

@Mick142 & @Helen197 this something that comes up occasionally quite why the Huve hubs cannnot connect is unclear. I had this issue myself a few years back and found Hive support totally clueless. In the end I simply left the Hive hub connected overnight and it sorted itself. Despite several changes of Sky hub it has femained connected since then but for some reason I cannot figure it prefers to be directly attached to the Sky hub not to an Ethernet switch perhaps connected to tthe fact the Hive hub has a 10Mb/s ethernet port

Re: Hive Ethernet connection

FLC — Tue, 28 Jan 2025 07:47:22 GMT

My Hive Hub had no issues connecting to either the SR203 or SR213 routers, so I doubt there are any blocked ports. When it did randomly disconnect a few years back when I was with BT, their telephone support was excellent. Here's the help page for the Hubs:

https://community.hivehome.com/s/article/What-to-do-if-your-Hive-Hub-is-offline

Re: Hive Ethernet connection

Mick142 — Tue, 28 Jan 2025 14:26:09 GMT

Done that and sadly no change. Thanks for the suggestion though 👍

Re: Hive Ethernet connection

Mick142 — Tue, 28 Jan 2025 14:27:56 GMT

Thank you I'll try the link