topic Re: Internet keeps dropping during video calls in Broadband

Internet keeps dropping during video calls

Samuel_Raj — Tue, 28 Jan 2025 11:03:23 GMT

Hi, Internet keeps dropping during video calls in WhatsApp or teams meetings. Diagnostic tool is not picking up the issue. I contacted sky customer care twice. We have sky max with Pod as well but the issue is not sorted yet as the issue is mainly only while making video calls.

Re: Internet keeps dropping during video calls

Chrisee — Tue, 28 Jan 2025 11:28:24 GMT

@Samuel_Raj vido conferencing requires a steady connection and one of the main causes of calls failing is a flaky wifi connection. If other apps and devices are not affected that is the most probable cause. The location of the pod can be important as it nedds both a good connection to the hub and to the device so typically needs tombe midway between the two. If where you work is on another flooor you may need a second pod which Sky will usally only supply after an engineer has been lut.

Re: Internet keeps dropping during video calls

nightSkyKite — Wed, 29 Jan 2025 12:19:13 GMT

I am experiencing similar issues with Microsoft Teams video calls. Despite having an Ethernet connection on my laptop, my connection keeps dropping during MS teams Audio and Video calls ( not watching HD videos or making video calls from phone) . I’ve conducted all the diagnostics through Microsoft Teams at connectivity.office.com, which indicated a network tethering issue, suggesting that packet drops occur during MS teams audio and video calls. I suspect this might be related to Sky network router or the Sky managed local exchange. please assist in resolving this issue. @Sky