topic Re: Internet keeps dropping out but sky diagnostic doesn't recognise a problem in Broadband

Internet keeps dropping out but sky diagnostic doesn't recognise a problem

OddSquadBucks — Mon, 27 Jan 2025 16:56:18 GMT

We have an issue with our sky broad.

The TV only works via satelite dish and not via internet.

When trying to browse or use video calling etc, the internet keeps dropping out.

I have run the sky diagnostics online and it says there isn't an issue, but there clearly is.

I also ran the diagnoistic via the sky set top box (Q) and it recognises the issue.

I try to book an engineer and earliest is 10 days.

So annoying

Re: Internet keeps dropping out but sky diagnostic doesn't recognise a problem

Greenfingers001 — Tue, 28 Jan 2025 10:00:33 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147