topic Re: Master socket in Broadband

Master socket

KT2705 — Mon, 27 Jan 2025 13:59:38 GMT

I've just moved into a flat and ordered sky broadband. After ordering the sytem I discovered that the previous tenant has ripped out the mastersocket and then about 10 m away cut the cable as well.

Does anyone know who I need to contact to get a new master socket? I've tried calling Sky but I can't get beyond the automated service. How do I speak with a real person to explain the issue..?

Re: Master socket

Greenfingers001 — Tue, 28 Jan 2025 09:45:03 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Master socket

jamesn123 — Tue, 28 Jan 2025 12:32:48 GMT

Hi @KT2705

Unfortunately the usual process for this is to wait until the day after your activation date, then call Sky and report a fault of no socket. There is usually no mechanism for Sky to come and fix this beforehand if Openreach report that there is a functional master socket at the home.