topic Re: Sky Q no internet connection in Broadband

Sky Q no internet connection

Bill671 — Mon, 27 Jan 2025 11:50:46 GMT

The message on the tv screen says "you do not have Internet connection right now." Have tried all the usual resettings without success. One of the 3 green lights on the Openreach ONT box is flickering the other too are solid.

Re: Sky Q no internet connection

Greenfingers001 — Tue, 28 Jan 2025 09:21:14 GMT

Hi there @Bill671 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q no internet connection

Bill671 — Tue, 28 Jan 2025 09:34:02 GMT

Thank you but finally managed to fix the problem

Re: Sky Q no internet connection

Bill671 — Tue, 28 Jan 2025 23:37:14 GMT

Managed to fix it myself thank you

Re: Sky Q no internet connection

Bill671 — Tue, 28 Jan 2025 23:38:30 GMT

Fixed it myself thanks

Re: Sky Q no internet connection

TracyC79 — Sat, 22 Mar 2025 07:40:42 GMT

What was the problem cause mine hasnt been connected for weeks now 😬

Re: Sky Q no internet connection

Chrisee — Sat, 22 Mar 2025 07:51:30 GMT

@TracyC79 there are multiple possible reasons why a Sky Q system loses connection Sky willsupport youbif you call them or post some details and forum members can help.