topic Re: WiFi keeps dropping in Broadband

WiFi keeps dropping

Glenn1 — Mon, 27 Jan 2025 10:47:00 GMT

My WiFi keeps dropping. I have narrowed it down to the cable coming into the house. Everytime the wind blows, the WiFi drops due to wear on the cable. I'm struggling to report this via the Sky customer support s there doesn't seem to be an option; does anyone have any suggestions on how report this fault? It's very frustrating!

Thanks

Re: WiFi keeps dropping

Greenfingers001 — Tue, 28 Jan 2025 09:15:10 GMT

Hi there @Glenn1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147