https://helpforum.sky.com/t5/Broadband/Netflix-and-YouTube-not-connecting/m-p/4894863#M462656 <P>Suspect issue with WiFi tried switching on and off but still no luck&nbsp;</P><P>lost Netflix and cannot access YouTube either&nbsp;</P><P>&nbsp;</P><P>please note the service is provided for my dad's home so please can someone contact his carer Darren to talk him through what to do&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 28 Jan 2025 07:29:00 GMT Magda10 2025-01-28T07:29:00Z https://helpforum.sky.com/t5/Broadband/Netflix-and-YouTube-not-connecting/m-p/4894863#M462656 <P>Suspect issue with WiFi tried switching on and off but still no luck&nbsp;</P><P>lost Netflix and cannot access YouTube either&nbsp;</P><P>&nbsp;</P><P>please note the service is provided for my dad's home so please can someone contact his carer Darren to talk him through what to do&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 28 Jan 2025 07:29:00 GMT https://helpforum.sky.com/t5/Broadband/Netflix-and-YouTube-not-connecting/m-p/4894863#M462656 Magda10 2025-01-28T07:29:00Z https://helpforum.sky.com/t5/Broadband/Netflix-and-YouTube-not-connecting/m-p/4894868#M462659 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4316888">@Magda10</a>&nbsp;you are not talking to Sky by posting innthe forum. If your father's carer is authorised he can call Sky as they can only speak to the account holder or someone who has been previously authorised.&nbsp;<BR /><BR /></P> <P>Simple fault finding check the lights on the Sky hub see&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A>&nbsp;which explains what to do.</P> Tue, 28 Jan 2025 07:39:33 GMT https://helpforum.sky.com/t5/Broadband/Netflix-and-YouTube-not-connecting/m-p/4894868#M462659 Chrisee 2025-01-28T07:39:33Z