topic Re: Sky booster SE210 not connecting to new SkyHub 4.2 in Broadband

Sky booster SE210 not connecting to new SkyHub 4.2

rod — Fri, 16 Aug 2024 07:52:43 GMT

Yesterday I was disconnected from my old Superfast Sky broadband (50mbps) and connected to Ultrafast fibre (150mbps) broadband with a new Openreach Optical Network Terminal in the wall and a new Skyhub 4.2 sent by Sky. The broadband is working fine and is certainly alot faster.

However we have 2 Sky booster boxes (SE210) in the house to improve the wifi signal, and these will not connect to the Skyhub 4.2. The green power light and wifi light is on, but the light in the middle ("Connected") is not on. I have followed the recommended procedure for connecting the boosters to a hub (pressing the WPA buttons on the side of the Skyhub 4.2 and on the side of the Sky booster at the same time), but this has not fixed it.

Does anyone know whether the problem is that the new Skyhub 4.2 is not compatible with the old Sky booster SE210 ? If so then I dont understand why Sky did not tell me about this and offer me boosters that are compatible when they sold me the new contract

Thanks

Re: Sky booster SE210 not connecting to new SkyHub 4.2

TimmyBGood — Fri, 16 Aug 2024 08:34:44 GMT

@rod

The Broadband Hub and Broadband Booster are definitely compatible because they were designed together: that's why they are the almost exactly the same shape (but different colour plastic)

Re: Sky booster SE210 not connecting to new SkyHub 4.2

Chrisee — Fri, 16 Aug 2024 08:31:50 GMT

@rod if your new hub is black try resetiing the boosters by pressing and holding in the reset pin until the power light flsshes.

The old boisters are not compatable withbthe new hub 6 but thst is white so easily didtinguishable.

Re: Sky booster SE210 not connecting to new SkyHub 4.2

rod — Fri, 16 Aug 2024 09:41:55 GMT

Thanks but I have pressed reset on side of skyhub and booster at same time and it hasn't worked. Photo of black hub and white booster attached

Re: Sky booster SE210 not connecting to new SkyHub 4.2

TimmyBGood — Fri, 16 Aug 2024 10:35:48 GMT

@rod wrote:

I have pressed reset on side of skyhub and booster at same time and it hasn't worked.

You'd want to reset each individually, then use WPS pairing sequentially.

Re: Sky booster SE210 not connecting to new SkyHub 4.2

rod — Fri, 16 Aug 2024 10:23:12 GMT

thanks alot - eternally greatful! Reset each first, then WPS together fixed it for one booster not the other. Have to go out now but will repeat later or try with booster in a different place

Re: Sky booster SE210 not connecting to new SkyHub 4.2

lucydawn — Mon, 27 Jan 2025 17:46:03 GMT

On your sky q boxes disable the 2.5gb signal as it conflicts between 5g and 2.5g on the sky systems .we had that issue since doing that no more drop outs .no need to do it on connected devices only the sky q kits.

Re: Sky booster SE210 not connecting to new SkyHub 4.2

rod — Tue, 28 Jan 2025 10:27:19 GMT

hi lucy. Having forgotten to do so back in August, i have actually just managed to get my 2nd booster box linked using the procedure outlined earlier by other helpful folk. But still interested in your suggestion in case the booser drops again. I can find out where to make the change you have suggested. Is it in settings on Sky on the TV or somewhere else on the menu?

Re: Sky booster SE210 not connecting to new SkyHub 4.2

Chrisee — Tue, 28 Jan 2025 10:53:20 GMT

@rod do not turn off tge 2.4GHz band on your set up unless you have conflicts. Sky reommend leaving the wifi bands set to their defaults to get the best coverage.

Re: Sky booster SE210 not connecting to new SkyHub 4.2

lucydawn — Tue, 28 Jan 2025 13:41:11 GMT

This was done for us by a sky engineer as the conflicts are the q main box and the mini box ."not the router" they was fighting each other for better signal forcing drop outs .now they communicate via 5g signal alone they dont drop out .

Re: Sky booster SE210 not connecting to new SkyHub 4.2

IanC66 — Fri, 01 Aug 2025 11:08:03 GMT

I've tried to connect my Sky Max Hub to my SE 210 booster with no success. Outside lights on. Tried pressing WPS on both so they're flashing, reset the SE210 and pressing WPS on both with no success. Also tried pressing the WPS on my Sky q box

Re: Sky booster SE210 not connecting to new SkyHub 4.2

JimM1 — Fri, 01 Aug 2025 11:18:18 GMT

@IanC66 You will not be able to pair the SE to the Max, but try reducing the WPA mode on the max hub down to WPA2-PSK using the app to do so, WPS connection mode is different when using the MAX, once done give it a go again and have BOTH units next to each other!

Re: Sky booster SE210 not connecting to new SkyHub 4.2

IanC66 — Fri, 01 Aug 2025 11:34:38 GMT

Thanks for your reply. Where do I find that on the app

Re: Sky booster SE210 not connecting to new SkyHub 4.2

JimM1 — Fri, 01 Aug 2025 11:41:37 GMT

@IanC66 Look here on the link! But do try sitting them next to each other first before going any further! takes about 5 minutes for them to pair correctly, and if you hold the WPS on the max TOO long it factory reset's it so couple second push and let it go, middle off the button light starts to flash for WPS mode on each off them!

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

Re: Sky booster SE210 not connecting to new SkyHub 4.2

IanC66 — Fri, 01 Aug 2025 11:39:52 GMT

It's ok I found it

Re: Sky booster SE210 not connecting to new SkyHub 4.2

IanC66 — Fri, 01 Aug 2025 11:43:02 GMT

Both units right next to each other, changed the setting but no success

Re: Sky booster SE210 not connecting to new SkyHub 4.2

IanC66 — Fri, 01 Aug 2025 12:52:30 GMT

Changed the settings, right next to each other, didn't press for too long, waited 10 minutes, nothing

Re: Sky booster SE210 not connecting to new SkyHub 4.2

JimM1 — Fri, 01 Aug 2025 13:11:16 GMT

@IanC66 Did you see the WPS lights on each off the side button's flash, starts off amber and ends on green for BOTH the units!

The other way if your SE210 has it is connect an Ethernet cable between both unit's. YOUR SE210 is a working unit as far as you know!

Not 100% sure that the SE210 will pair to a sky Max hub, have not tried that combination, would not have a max for any reason ever....

You may just have to if you do not already get Sky Max subscription and bite the bullet and go with pods!

Re: Sky booster SE210 not connecting to new SkyHub 4.2

IanC66 — Sat, 02 Aug 2025 16:13:51 GMT

Your suggestion of waiting worked! It connected, thanks for your help

Re: Sky booster SE210 not connecting to new SkyHub 4.2

Chrisee — Sat, 02 Aug 2025 16:19:07 GMT

@IanC66 can confirm that the SE210 is incompatable with the white Sky Max hub which require the matchedpods Sky will supply if you buy Sky WiFi Max. Even if you get the two units you have to connect it will be very unstable. The SE210 can be used to extend connection between a main Sky Q box and Sky Q Minis if you have them.