topic SKY Broadband blocking 3CX in Broadband

SKY Broadband blocking 3CX

Maggie39 — Mon, 27 Jan 2025 11:20:30 GMT

I work from home and it has been established that SKY Boradband sheild has blocked my work phone 3cx. I have raised the issue with Sky weeks ago and they can not help me - They advise the problem is foxed by i'm still unable to make calls working form home. My 3cx telephone system works perfecly if i us my mobile data via vodophone or if i go to work in an office.

Re: SKY Broadband blocking 3CX

Greenfingers001 — Tue, 28 Jan 2025 09:18:21 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: SKY Broadband blocking 3CX

Maggie39 — Tue, 28 Jan 2025 16:36:21 GMT

Hi, @Greenfingers001

I have been looged into my sky account most of the day since approx 10am and not had anyone contact me as advised.

Re: SKY Broadband blocking 3CX

GD1 — Tue, 28 Jan 2025 16:46:44 GMT

@Maggie39 It doesn't look like a member of the messaging team have yet picked up the escalation, I know they are short staffed so you'll need to give it another 24 hours, if it's not picked up by then we can re-escalate for you.

Re: SKY Broadband blocking 3CX

Maggie39 — Thu, 30 Jan 2025 12:50:00 GMT

Urgent: 3CX Phone System Still Blocked – No Response Received

Hi Sky,

I was promised a response earlier this week, but I still haven't heard back. My 3CX phone system remains blocked when working from home, and I believe the Broadband Shield is preventing it from making and receiving calls.

This issue is seriously impacting my work and productivity, and I need it resolved as soon as possible. Please can someone look into this urgently and provide a solution?

Looking forward to your prompt response.

Re: SKY Broadband blocking 3CX

Lisa-P1987 — Sat, 01 Feb 2025 11:07:44 GMT

We are still looking to help you Maggie39 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: SKY Broadband blocking 3CX

Maggie39 — Mon, 03 Feb 2025 10:40:20 GMT

My issue with Sky Broadband Shield blocking my work-from-home telephone system (3CX) remains unresolved. This has been ongoing since December 2024 and is severely impacting my ability to make and receive calls, directly affecting my daily workload.

I need an immediate resolution to this matter. Please escalate this issue and provide a prompt update on the next steps.

Looking forward to your swift response.