Issues with new router

SF741 — Sun, 26 Jan 2025 09:58:07 GMT

I recently 'upgraded' my broadband as part of updating my Sky package and since doing so my WiFi connection has been much worse.

I never had any issues with my Sky broadband before and it was always super reliable. I now generally work from home and could work all day without any connectivity issues.

Now with the new router it just doesn't seem to have the same range and I struggle to stay connected to Teams calls in my office at home.

I have temporarily set up at my dining table to be able to work, but that is not exactly ideal.

Has anyone else had the the same issue since changing to a Sky Max Hub?

Re: Issues with new router

Tom-W19 — Mon, 27 Jan 2025 11:10:06 GMT

Hi @SF741

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: Issues with new router in Broadband

Issues with new router

Re: Issues with new router