topic Re: Bad connection on phone and computer in Broadband https://helpforum.sky.com/t5/Broadband/Bad-connection-on-phone-and-computer/m-p/4893792#M462343 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4315805">@AllisaMurphy</a>&nbsp;orange lights on the hub imply an issue with the connection to the exchange which with the recent bad weather is quite a common problem. Run the service checker in the My Sky app overca to see if it thinks your line has an issue which unless the drops are very frequent it probably wont. You can call Sky to report the problem BUT there is no guarantee thst they can get Openreach to do anuything as these issues should sort themselves out over time.</P> Mon, 27 Jan 2025 08:20:46 GMT Chrisee 2025-01-27T08:20:46Z Bad connection on phone and computer https://helpforum.sky.com/t5/Broadband/Bad-connection-on-phone-and-computer/m-p/4893759#M462322 <P>Comes and goes - doesn't stay connected, and videos often buffer. Restarted the hub a couple of times after some orange lights appeared.&nbsp;</P> Mon, 27 Jan 2025 06:58:37 GMT https://helpforum.sky.com/t5/Broadband/Bad-connection-on-phone-and-computer/m-p/4893759#M462322 AllisaMurphy 2025-01-27T06:58:37Z Re: Bad connection on phone and computer https://helpforum.sky.com/t5/Broadband/Bad-connection-on-phone-and-computer/m-p/4893792#M462343 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4315805">@AllisaMurphy</a>&nbsp;orange lights on the hub imply an issue with the connection to the exchange which with the recent bad weather is quite a common problem. Run the service checker in the My Sky app overca to see if it thinks your line has an issue which unless the drops are very frequent it probably wont. You can call Sky to report the problem BUT there is no guarantee thst they can get Openreach to do anuything as these issues should sort themselves out over time.</P> Mon, 27 Jan 2025 08:20:46 GMT https://helpforum.sky.com/t5/Broadband/Bad-connection-on-phone-and-computer/m-p/4893792#M462343 Chrisee 2025-01-27T08:20:46Z Re: Bad connection on phone and computer https://helpforum.sky.com/t5/Broadband/Bad-connection-on-phone-and-computer/m-p/4893796#M462346 <P>I've run the checks and it says everything seem to be working fine, yet I only have two bars on my computer. Unfortunately these issues began before the storms happened&nbsp;</P> Mon, 27 Jan 2025 08:30:02 GMT https://helpforum.sky.com/t5/Broadband/Bad-connection-on-phone-and-computer/m-p/4893796#M462346 AllisaMurphy 2025-01-27T08:30:02Z