topic Re: No internet in Broadband

No internet

Kelari — Sun, 26 Jan 2025 20:09:42 GMT

No internet all day, done all checks as suggested by Sky without success.

Sky checks advise all working but it isn't. Router showing Amber light for Internet no matter what I do.

Re: No internet

GD1 — Sun, 26 Jan 2025 20:18:36 GMT

@Kelari First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet

Kelari — Sun, 26 Jan 2025 20:26:11 GMT

Hi GD1

Thanks for the links, both saying no issues either locally or with my equipment. I've done the checks throughout the day but still not able to use Internet.

Re: No internet

Kelari — Sun, 26 Jan 2025 21:54:01 GMT

Managed to speak to Sky, engineer coming out next Tuesday to resolve fault.