topic VPN connection in Broadband

VPN connection

Rover85 — Sun, 26 Jan 2025 17:54:04 GMT

I was wondering if anyone had a solution to the new Sky Max Hub (white) blocking connection to a work VPN. I work from home and thankfully my works IT people installed a smart VPN to get around this issue. However, my wife's company's IT department couldn't do this. We have contacted Sky, filled in the required VPN details and reset our router yet she still cannot work from home. I'm not sure what Sky have changed to make the connection impossible but we are paying for a service which is not working. Does anyone have a suggestion? (Yes we have thought about changing providers). Thanks.

Re: VPN connection

Mr+Flibbles+86 — Mon, 27 Jan 2025 11:30:57 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: VPN connection

NickTown — Thu, 30 Jan 2025 17:20:00 GMT

I have a similar issue when using Teams that I regularly get dropped from the call while using my wireless headset.

Please can you advise how I have the VPN restriction removed?