topic Re: WiFi dropouts in Broadband

WiFi dropouts

Tractorgirlsusan — Sun, 26 Jan 2025 11:57:06 GMT

We are having issues with wifi dropping out in all rooms. This is especially frustrating as we are reliant on WiFi calling since we have no mobile signal, thus we lose broadband and mobiles. We are on FTTP.

It wasn't an issue on our previous set up (via BT)

Any idea how we resolve this or get an engineer out?

Re: WiFi dropouts

Doc5907 — Sun, 26 Jan 2025 13:06:26 GMT

@Tractorgirlsusan wrote:
We are having issues with wifi dropping out in all rooms. This is especially frustrating as we are reliant on WiFi calling since we have no mobile signal, thus we lose broadband and mobiles. We are on FTTP.
It wasn't an issue on our previous set up (via BT)
Any idea how we resolve this or get an engineer out?

@Tractorgirlsusan

Might be worth giving Sky a call to enquire about Sky WiFi Max. Details below:

www.sky.com/help/articles/sky-wifi-max
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Re: WiFi dropouts

Tractorgirlsusan — Sun, 26 Jan 2025 15:43:30 GMT

Thanks - I've followed that advice and spoken to sky. WiFi max and a pod on their way. Let's hope this fixes it.