topic Re: Not Wi-Fi connection in Broadband

Not Wi-Fi connection

ElenaTrandafir — Thu, 23 Jan 2025 22:24:05 GMT

It was a power cut in our area. After everything was established we still don't have Internet connection. I rebooted the hub but doesn't work. The power light is green, internet- orange, wi-fi - green, and voice is orange. What can I do? Thank you 8

Re: Not Wi-Fi connection

Mr+Flibbles+86 — Fri, 24 Jan 2025 11:28:50 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Not Wi-Fi connection

Tom-W19 — Sun, 26 Jan 2025 15:16:21 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.