topic Dropping WiFi in Broadband

Dropping WiFi

TomO69 — Sun, 26 Jan 2025 14:57:02 GMT

I keep being thrown off my devices and have to reconnect to the Wi-Fi. If I stop using a device for a minute. The problem repeats. I sign on again and all appears fine until I stop using my device and sure enough. I am thrown off the Wi-Fi connection again

Re: Dropping WiFi

Mr+Flibbles+86 — Mon, 27 Jan 2025 11:25:34 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Dropping WiFi

TomO69 — Tue, 28 Jan 2025 13:30:34 GMT

Thanks still waiting to be invited to 'a private chat'

Re: Dropping WiFi

jamesn123 — Tue, 28 Jan 2025 13:40:56 GMT

@TomO69

It will appear as a chat bubble in the forum, do you not see it?

Re: Dropping WiFi

TomO69 — Tue, 28 Jan 2025 20:30:51 GMT

Thanks @jamesn123 I am not sure why they don't just respond on here so others with similar issues dan see how to solve the issue.

I see the chat bubble thing. But I'm still waiting for a response.

thsnks