topic Re: Broadband is suddenly dropping connection randomly in Broadband

Broadband is suddenly dropping connection randomly

Show+me+the+fibre — Sun, 19 Jan 2025 16:33:58 GMT

For the past week or so my broadband keeps dropping out. It will usually only be for a few seconds but it's still enough to interfere with viewing or my son's gaming. It's becoming really frustrating.

My contract has expired and I was going to stay with sky as we've not had any issues with it until now. However if this is how it's going to stay - im gonna run 😬

I've done all the online tests and it shows no fault, but I guess it wouldn't unless I can time the test for when it's dropped out.

Nothing has been added or changed in the house.

Re: Broadband is suddenly dropping connection randomly

Tom-W19 — Mon, 20 Jan 2025 11:23:56 GMT

Hi @Show+me+the+fibre

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband is suddenly dropping connection randomly

Show+me+the+fibre — Sat, 25 Jan 2025 09:14:41 GMT

Hi tom. How will I know when they have got in contact with me will I receive an email?

Re: Broadband is suddenly dropping connection randomly

Tom-W19 — Sun, 26 Jan 2025 13:06:39 GMT

Hi @Show+me+the+fibre

The invite was automatically closed due to no response within 48 hours. Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147