topic Broadband dropping out in Broadband

Broadband dropping out

JessieUsher — Sun, 26 Jan 2025 13:06:33 GMT

I'm getting so sick of our broadband dropping out. For months now it's been dropping out a couple times a day. We have an electric car charger and it's continuously causing the car not to charge as it kicks the charger out. 3 times this morning the internet connection has been lost. We can't use the diagnose problem on the app as funnily enough this needs to be connected to the wifi to work!

Re: Broadband dropping out

Tom-W19 — Mon, 27 Jan 2025 11:24:54 GMT

Hi @JessieUsher

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147