topic Re: Light in Broadband

WiFi down

GT387 — Fri, 24 Jan 2025 19:19:01 GMT

Is anyone's sky broadband down ? Not sure if it is the weather or something else ?

Re: WiFi down

Daniel0210 — Fri, 24 Jan 2025 19:25:00 GMT

@GT387
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
The lines will be particularly busy at present due to the damage and disruption caused by Storm Éowyn.

Re: WiFi down

GT387 — Fri, 24 Jan 2025 19:35:49 GMT

What is the number to call if you don't have a sky talk phone

Light

GT387 — Fri, 24 Jan 2025 19:55:07 GMT

Can anyone tell me what slowly flashing yellow light means in my router ?

Re: Light

Daniel0210 — Fri, 24 Jan 2025 20:08:44 GMT

@GT387

See this link depending on which hub you have

https://www.sky.com/help/articles/hub-lights-explained-start

Ridiculous!

GT387 — Sat, 25 Jan 2025 18:35:53 GMT

Does anyone have a number where I can get talking to an actual person. Not a computer

Re: Ridiculous!

SKY1992bf — Sat, 25 Jan 2025 18:40:13 GMT

@GT387 there isn't one as with most companies all sky numbers start with the automatic voice

stay on the line as long as possible don't say anything when prompted and you will be put through to the next available agent

Re: Ridiculous!

Daniel0210 — Sat, 25 Jan 2025 18:41:06 GMT

@GT387

All calls start with an automated set up. If necessary say nothing when prompted and don't hang up.

Re: Ridiculous!

GT387 — Sat, 25 Jan 2025 20:01:45 GMT

Do you have a number ?

Re: Ridiculous!

Daniel0210 — Sat, 25 Jan 2025 20:03:25 GMT

@GT387

If you've already discovered it starts automated then you've already rung it. To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link which will lead to contact details which will hopefully (but not always unfortunately) include a phone number

https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Any calls to Sky will initially be automated which may try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Alternative means of contact are:
(a) through the Sky Virtual Assistant on the same page - depending on your query, which can connect you with a live agent virtually if necessary or provide you with the contact number or
(b) via Skys social media sites (the links are at the bottom of this page).

The lines will be particularly busy at present due to the damage and disruption caused by Storm Éowyn.