https://helpforum.sky.com/t5/Broadband/Internet-not-working-again/m-p/4892621#M461999 <P>Hello,&nbsp;</P><P>&nbsp;</P><P>We are experiencing issues yet again with our Sky broadboand. It is not working at all but when running tests- it says it's 'looking good'. It isn't. I am completely frustrated now and would like to request a call back to actually speak to someone to raise my concerns and for this to actually be looked at. As a result of this complete misfortune we keep having I am considering completely leaving Sky and starting fresh with a new provider.&nbsp;<BR /><BR /></P><P>Can anyone please advise urgently. I would like to agree with most and say its weather related but this is nearly happening every month and I simply do not have time to keep sorting / chasing solutions to something that should work absolutely fine.&nbsp;<BR /><BR /></P><P>Thanks</P> Sat, 25 Jan 2025 19:57:57 GMT J_oak 2025-01-25T19:57:57Z https://helpforum.sky.com/t5/Broadband/Internet-not-working-again/m-p/4892621#M461999 <P>Hello,&nbsp;</P><P>&nbsp;</P><P>We are experiencing issues yet again with our Sky broadboand. It is not working at all but when running tests- it says it's 'looking good'. It isn't. I am completely frustrated now and would like to request a call back to actually speak to someone to raise my concerns and for this to actually be looked at. As a result of this complete misfortune we keep having I am considering completely leaving Sky and starting fresh with a new provider.&nbsp;<BR /><BR /></P><P>Can anyone please advise urgently. I would like to agree with most and say its weather related but this is nearly happening every month and I simply do not have time to keep sorting / chasing solutions to something that should work absolutely fine.&nbsp;<BR /><BR /></P><P>Thanks</P> Sat, 25 Jan 2025 19:57:57 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working-again/m-p/4892621#M461999 J_oak 2025-01-25T19:57:57Z https://helpforum.sky.com/t5/Broadband/Internet-not-working-again/m-p/4892627#M462003 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4314814">@J_oak</a>&nbsp;</P> <P>Sky won't call you back.&nbsp;If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.</P> <P><BR />If you haven’t done it already use the below link to check to see if there are any outages nearby <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here <BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR />If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). <BR /><STRONG> The lines will be particularly busy at present due to the damage and disruption caused by Storm Éowyn. </STRONG></P> Sat, 25 Jan 2025 20:05:12 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working-again/m-p/4892627#M462003 Daniel0210 2025-01-25T20:05:12Z