https://helpforum.sky.com/t5/Broadband/Wi-Fi-not-working-but-service-checker-says-all-ok/m-p/4892524#M461985 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4314639">@Jj27</a>&nbsp;<BR />If you haven’t done it already use the below link to check to see if there are any outages nearby <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here <BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR />If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). <BR /><STRONG> The lines will be particularly busy at present due to the damage and disruption caused by Storm Éowyn. </STRONG></P> Sat, 25 Jan 2025 17:36:32 GMT Daniel0210 2025-01-25T17:36:32Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-not-working-but-service-checker-says-all-ok/m-p/4892497#M461974 <P>Wi-Fi keeps going off but service checker on app says all is ok and on when it's clearly not, tried powering down etc and reconnecting, wifi came in for 1 min then off again&nbsp;</P> Sat, 25 Jan 2025 16:58:49 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-not-working-but-service-checker-says-all-ok/m-p/4892497#M461974 Jj27 2025-01-25T16:58:49Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-not-working-but-service-checker-says-all-ok/m-p/4892524#M461985 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4314639">@Jj27</a>&nbsp;<BR />If you haven’t done it already use the below link to check to see if there are any outages nearby <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here <BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR />If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). <BR /><STRONG> The lines will be particularly busy at present due to the damage and disruption caused by Storm Éowyn. </STRONG></P> Sat, 25 Jan 2025 17:36:32 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-not-working-but-service-checker-says-all-ok/m-p/4892524#M461985 Daniel0210 2025-01-25T17:36:32Z