topic Re: Have I been sent the right hub ? in Broadband

Have I been sent the right hub ?

Chunky87 — Sat, 25 Jan 2025 17:25:41 GMT

I recently took out a sky broadband package, that does not go active until Wednesday 29th Jan '25. Today is the 25th Jan, so a few more days yet. But today I received my new sky hub. It looks like it is the skymax hub. White one hub 6. This was an optional extra when I took out my package that I did not pay for, yet have been sent this one anyway. I can not find any numbers for sky to contact them to see if they have sent the correct hub or not. I do not want to be paying any extra.

Re: Have I been sent the right hub ?

TimmyBGood — Sat, 25 Jan 2025 17:33:21 GMT

@Chunky87

New customers get the white Max Hub at no extra cost. It's the WiFi Max service which requires an additional monthly payment, covering booster 'pod' loan, Parental Controls and (allegedly) 'enhanced security'.

Re: Have I been sent the right hub ?

Chunky87 — Sat, 25 Jan 2025 17:30:54 GMT

Many thanks for your reply.

This has cleared up our concerns.

Thank you very much.