topic Re: Mcdonald in Broadband

Mcdonald

McdonaldP — Sat, 25 Jan 2025 15:31:36 GMT

No internet in TN14

Re: Mcdonald

Daniel0210 — Sat, 25 Jan 2025 15:33:26 GMT

@McdonaldP
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
The lines will be particularly busy at present due to the damage and disruption caused by Storm Éowyn.

Re: Mcdonald

Baloo — Sat, 25 Jan 2025 15:40:41 GMT

Yes I am in TN14 too and I have no internet but sky are telling me that there is no problem

Re: Mcdonald

Nanation — Sat, 25 Jan 2025 15:43:26 GMT

Me too. Also TN14. Sky don't seem to know about it

Re: Mcdonald

JW49 — Sat, 25 Jan 2025 15:46:21 GMT

No broadband in TN13 - have had this text message ...

You may be having issues with your Phone & Broadband services just now. We're sorry & working to fix this. For updates, check MySky app or servicestatus.sky.com

Re: Mcdonald

Gorbs — Sat, 25 Jan 2025 15:50:24 GMT

Same issue in TN15, Kemsing......

Re: Mcdonald

Fernshaw — Sat, 25 Jan 2025 15:54:28 GMT

And TN15 Seal. Same situation.

Re: Mcdonald

Fernshaw — Sat, 25 Jan 2025 16:08:30 GMT

There is another chat under M1993 which is the same area. Looks like Sky need to look into west Kent as something clearly not working somewhere.

Internet down TN11

SevenTowers — Sat, 25 Jan 2025 16:13:52 GMT

Everything tried to no avail

Re: Mcdonald

Daniel0210 — Sat, 25 Jan 2025 16:15:09 GMT

Two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault, The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.