Internet is not working

JLJR — Sat, 25 Jan 2025 15:13:09 GMT

Unable to connect to the Internet, all devices are unable to connect but when we check online it's reporting no issues.

We are also unable to connect to online series such as Disney, Netflix and Google home is unavailable.

This has been happening since yesterday afternoon, we have rebooted the modem several times with no success in resolving the issue.

Re: Internet is not working

Daniel0210 — Sat, 25 Jan 2025 15:21:03 GMT

@JLJR
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
The lines will be particularly busy at present due to the damage and disruption caused by Storm Éowyn.

topic Internet is not working in Broadband

Internet is not working

Re: Internet is not working