topic Slow Broadband speeds in Broadband

Slow Broadband speeds

Doug77 — Sat, 25 Jan 2025 15:06:06 GMT

Previously reported picture freezing and slow broadband speeds. Following a modem reset and update the picture freezing is no longer an issue (for now). Broadband speed went up to 135 mbps in one test the day after the update, but now, a couple of days later, it has rreverted to low speeds - typically 30 to 60 mbps, occasionally under 20 mbps or over 80 mbps.

Re: Slow Broadband speeds

Tom-W19 — Sun, 26 Jan 2025 13:07:07 GMT

Hi @Doug77

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147