topic Internet down in Broadband

Internet down

M1993 — Sat, 25 Jan 2025 14:34:15 GMT

My internet box is showing amber and some of the lights aren't on, I've tried turning it off and back on still not working ran a test on the my sky app and that's come back fine saying that the connection to the router is fine

Re: Internet down

GD1 — Sat, 25 Jan 2025 14:45:30 GMT

@M1993 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet down

1655KIRB — Sat, 25 Jan 2025 14:56:57 GMT

We have the same in Sevenoaks- everyone I know with sky is down in this area

Re: Internet down

Sherif — Sat, 25 Jan 2025 15:13:20 GMT

Same here in Otford down and showing amber lights

Re: Internet down

Deukk — Sat, 25 Jan 2025 15:16:32 GMT

Same here in Kemsing/Otford

All the diagnostics say that all is GOOD when not the case, all tests have been run/checked with router restarted.

Hopefully Sky are on this now and confirm that this is the case here

Re: Internet down

Intesar — Sat, 25 Jan 2025 15:18:49 GMT

We live in Ide Hill and are completely down with no internet or phone line.

Re: Internet down

1655KIRB — Sat, 25 Jan 2025 15:19:23 GMT

Yes same here done all tests on line and all say everything is ok . Reset the router taken all cables put and put back in . No good

Re: Internet down

Sherif — Sat, 25 Jan 2025 15:24:00 GMT

Read on their website that they are aware of issues due to adverse weather conditions! But it is slightly annoying that tests show everything as good. Not much of test is it then ?

Re: Internet down

1655KIRB — Sat, 25 Jan 2025 15:27:59 GMT

Not at all and not sure we have really had adverse weather down here

Re: Internet down

1655KIRB — Sat, 25 Jan 2025 16:03:13 GMT

Im on the phone to sky now they are saying there and no known issues . I've explained it's covering a wide area- Orpington seems ok. They have escalated it to the network team who should have it sorted in the max time drame

of 72 hours but last time this happened the advisor said it was sorted in 40 mins. Let's see