topic Unable to connect to router unless next to it in Broadband

Unable to connect to router unless next to it

Josh18 — Sat, 25 Jan 2025 10:29:31 GMT

I'm having trouble connecting to my broadband router, I can't actually connect to it unless I'm in 2 meters if of it. I have a sky booster box that says its connected but no devices have Internet access. I have tried turning the router on and off and resetting but the problem persists. Is anyone able to help? It's super frustrating

Re: Unable to connect to router unless next to it

Tom-W19 — Sun, 26 Jan 2025 11:57:29 GMT

Hi @Josh18

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147