topic Re: Sky has gone off in Broadband

Sky has gone off

Jen_501 — Fri, 24 Jan 2025 17:50:45 GMT

Sky has gone off and says technical fault

Re: Sky has gone off

Chrisee — Sat, 25 Jan 2025 07:16:13 GMT

@Jen_501 with yesterdays storm you are not alone. If the service is still off run the service checker in the My Sky app using a mobile connection. That dhould tell you if Sky are aware of an issue affecting your line if they sreny=t call them to report the issue

Re: Sky has gone off

Tom-W19 — Sun, 26 Jan 2025 11:36:17 GMT

Hi @Jen_501

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147