https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/4891821#M461788 <P>Today my connection dropped and the PON light on my fibre connection box is solid red.</P><P>i went through the motions and booked an openreach engineer visit but realised it was for a day that doesn't work for me. I cancelled to visit in hopes I could book again.&nbsp;<BR /><BR /></P><P>now my order just says visit complete and I'm unable to rebook, it's impossible to talk to somone.</P> Fri, 24 Jan 2025 23:12:17 GMT MrWaddington 2025-01-24T23:12:17Z https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/4891821#M461788 <P>Today my connection dropped and the PON light on my fibre connection box is solid red.</P><P>i went through the motions and booked an openreach engineer visit but realised it was for a day that doesn't work for me. I cancelled to visit in hopes I could book again.&nbsp;<BR /><BR /></P><P>now my order just says visit complete and I'm unable to rebook, it's impossible to talk to somone.</P> Fri, 24 Jan 2025 23:12:17 GMT https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/4891821#M461788 MrWaddington 2025-01-24T23:12:17Z https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/4891894#M461804 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4313912">@MrWaddington</a>&nbsp;Sky's lines are extremly busy due to the storm but if the app doesnt give an opportunity to rebook you will have to call in. Openreach will be working at capacity so dont be surprised if there is a fairly long delay unfortunately.</P> Sat, 25 Jan 2025 07:19:08 GMT https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/4891894#M461804 Chrisee 2025-01-25T07:19:08Z https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/4893763#M462324 <P>I managed to get through to someone that ensured me openreach were aware of the problem and aim to fix it within 48 hours. This has not happened...</P> Mon, 27 Jan 2025 07:08:16 GMT https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/4893763#M462324 MrWaddington 2025-01-27T07:08:16Z https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/4893765#M462326 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4313912">@MrWaddington</a>&nbsp;not a total surprise as the standard Openreach SLA for domestic lines is 2 working days after the report which would be by the end of Tuesday but in the aftermath of the storm it is quite likely to slip see&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://www.sky.com/help/articles/auto-compensation" target="_blank">Customer Auto-Compensation | Sky Help | Sky.com</A></P> Mon, 27 Jan 2025 07:15:52 GMT https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/4893765#M462326 Chrisee 2025-01-27T07:15:52Z