https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/4891263#M461655 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4313352">@Katy1990</a>&nbsp;<BR />If you haven’t done it already use the below link to check to see if there are any outages nearby <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here <BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR />If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).</P> <P>&nbsp;</P> <P>Note: Customer Services will be extremely busy due to the current weather disruption.&nbsp;</P> Fri, 24 Jan 2025 12:49:25 GMT Daniel0210 2025-01-24T12:49:25Z https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/4891259#M461653 <P>Router has no green light&nbsp;</P> Fri, 24 Jan 2025 12:46:37 GMT https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/4891259#M461653 Katy1990 2025-01-24T12:46:37Z https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/4891263#M461655 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4313352">@Katy1990</a>&nbsp;<BR />If you haven’t done it already use the below link to check to see if there are any outages nearby <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here <BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR />If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).</P> <P>&nbsp;</P> <P>Note: Customer Services will be extremely busy due to the current weather disruption.&nbsp;</P> Fri, 24 Jan 2025 12:49:25 GMT https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/4891263#M461655 Daniel0210 2025-01-24T12:49:25Z