topic Re: Broadband Upgrade in Broadband

Broadband Upgrade

Paulaboardo — Fri, 24 Jan 2025 12:00:53 GMT

Morning, First time user of this community messaging but getting whether fed up with my upgrade to Sky Full Fibre 100 broadband and I feel I am getting ripped off by 'Sky' ! Upgraded in December and not getting 100 Mb/s which I am paying for and had the modem replaced already. Not sure if I had to wait 30 days before by broadband connection reachers full speed( Mr Openreach said) so should I be contacting Sky as I am only receiving an average of 49 Mb/s !, thanks in advance 🤔

Re: Broadband Upgrade

Chrisee — Fri, 24 Jan 2025 12:08:50 GMT

@Paulaboardo if you are measuring spedds on a device connected by WiFi it is quite likely what you arecseeing is the WiFi speed in your homecwhich isnt guaranteed to be 100Mb/s. Testscrun over Ethernet are morecrelisble or you can see the speed history in the service checker innthe My Sky app if you click on the link by today's speed.

Re: Broadband Upgrade

Paulaboardo — Fri, 24 Jan 2025 12:31:25 GMT

Hiya, thank you for your quick response, I have tried your option of the sky checker app and that is saying 53.3Mb/s I don't have anything done by Ethernet as all the devices in my property are accessed through wifi..