topic Re: Poor and dropping connection in Broadband

Poor and dropping connection

AEGG — Thu, 23 Jan 2025 15:39:55 GMT

Hello,

Several devices have poor connection, like our ring cameras (and they are more or less at the same distance from the hub), and also the phones have a poor and dropping connection. We were promised a throughout the house, stable connection and it doesn't look like that. Please advise. Thank you,

Re: Poor and dropping connection

Mr+Flibbles+86 — Fri, 24 Jan 2025 11:06:20 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147