https://helpforum.sky.com/t5/Broadband/Broadband-doesn-t-work/m-p/4891063#M461584 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4313201">@RafaelM</a>&nbsp; No engineer can be sent to a customer on the back of a fourm post from an unlinked account, no one here knows who you are or your address details.</P> <P>&nbsp;</P> <P>First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 24 Jan 2025 10:09:12 GMT GD1 2025-01-24T10:09:12Z https://helpforum.sky.com/t5/Broadband/Broadband-doesn-t-work/m-p/4891060#M461583 <P>I need a engineer to come to my house becouse there's no internet connection here .&nbsp;</P> Fri, 24 Jan 2025 10:05:13 GMT https://helpforum.sky.com/t5/Broadband/Broadband-doesn-t-work/m-p/4891060#M461583 RafaelM 2025-01-24T10:05:13Z https://helpforum.sky.com/t5/Broadband/Broadband-doesn-t-work/m-p/4891063#M461584 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4313201">@RafaelM</a>&nbsp; No engineer can be sent to a customer on the back of a fourm post from an unlinked account, no one here knows who you are or your address details.</P> <P>&nbsp;</P> <P>First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 24 Jan 2025 10:09:12 GMT https://helpforum.sky.com/t5/Broadband/Broadband-doesn-t-work/m-p/4891063#M461584 GD1 2025-01-24T10:09:12Z