topic Re: Sky Max Pod not connecting in Broadband

Sky Max Pod not connecting

Skyuser41 — Thu, 07 Nov 2024 12:53:59 GMT

My pod has arrived but it won't connect to the sky max router.

I have plugged it in near the router to ensure there is a good signal but no success. I have scanned the QR code in the box and tried the manual connection without success many times.

Does anyone have any ideas for me to try?

Thanks.

Re: Sky Max Pod not connecting

Chrisee — Thu, 07 Nov 2024 13:51:51 GMT

@Skyuser41 check the pod appears in the My Sky app ss there have been issues where pods have not been added properly. The pods show no lights when connected to the hub and it takes time for the wifi to optimise so dont expect devices to suddenly connect and it isnt something you can directly control.

Re: Sky Max Pod not connecting

Allnew — Thu, 07 Nov 2024 22:50:10 GMT

They're are not that good I have one I am sending it back no point having it

Re: Sky Max Pods not connecting

140363cgl — Mon, 16 Dec 2024 08:59:57 GMT

Yes I have a bungalow and it will not connect in have started at one end of the bungalow to the over end and it still won't work

(removed)

Moderator note: Removed inappropriate language

Re: Sky Max Pod not connecting

UK+Sgt+7094 — Wed, 18 Dec 2024 16:19:30 GMT

Hi there, has anyone found a fix for this? i got my third pod today and it will not connect at all, when i try to connect it manually i just get an error message saying something went wrong.

Re: Sky Max Pod not connecting

Chrisee — Wed, 18 Dec 2024 16:26:34 GMT

@UK+Sgt+7094 is the third pod listed in the My Sky app? If it isnt give sky a call as it needs to be added.? Intially try linking it tomthe hub by plugging it in close to it once paired move it to the desired location but remember these units need a decent connection back to the hub so should be half way between the nearest hub or pidcand wherevyou need tge boost.

Re: Sky Max Pod not connecting

UK+Sgt+7094 — Thu, 19 Dec 2024 11:08:29 GMT

thanks, it is not showing in the app, i pluged it in about 4 feet away from the hub bt no joy, got an engineer comming out on Saturday anyway so hopefully he can fix it, just returned to sky last month and not been impressed so far with the new kit.

Re: Sky Max Pod not connecting

Allnew — Sun, 22 Dec 2024 23:06:06 GMT

Any good did they sort it out for u

Re: Sky Max Pod not connecting

Bree1 — Thu, 02 Jan 2025 16:25:58 GMT

Hi, sorry to jump on this thread but I'm having the same issue, only I'm unable to find anywhere to input the serial number in the Sky app? I've been trying for over an hour to get the pod to connect to the hub with no luck!

Thanks!

Bree

Re: Sky Max Pod not connecting

UK+Sgt+7094 — Sun, 05 Jan 2025 10:29:37 GMT

so the only way to fix it was for the engineer to add it to my account, this does not happen even when they order it for you, still got a dark spot in the hous though with 3 pods conected so no idea what the next step is, the engineer recommended i spend £200 on a third party rounter instead of using sky equipment, bit of a joke really.

Re: Sky Max Pod not connecting

Bree1 — Sun, 05 Jan 2025 21:47:43 GMT

It's so frustrating. Did you pay extra to get this resolved? I have tried multiple times but no luck. Will have to contact Sky again tomorrow.

Re: Sky Max Pod not connecting

James360 — Sat, 11 Jan 2025 17:08:42 GMT

Yes I have WiFi boost. I have been on with sky multiple times and tried everything. The staff appear to be clueless how to help me and are just replacing things. First sent me a 2nd pod, now replacing the router. Extremely frustrating .

Re: Sky Max Pod not connecting

Bree1 — Sat, 11 Jan 2025 17:48:12 GMT

You're joking?! I'm tempted just to cancel it to be honest, what a waste of money.

Re: Sky Max Pod not connecting

UK+Sgt+7094 — Sun, 12 Jan 2025 09:29:41 GMT

so got three pods now but still one dead zone in the room directly above the router, the sky equipment is the issue and the engineer says the same thing, the old equipment had better range but the new stuff he says is trash (all 3 engineers i have had agree on this). the hub struggles to connect to a pod 8 feet away in the hallway beside the living room.

He has said they can do nothing and that the call centree has to deal with it, but of course i cannot get a call back from the call centre, i have been with Sky again now for 2 months and total disaster.

Re: Sky Max Pod not connecting

Mikey4105 — Tue, 21 Jan 2025 11:30:39 GMT

Hi,

I received my new broadband including Sky Max Pod last week but it constantly flashes. I followed all the help stages and it told me to go to the app settings but the products show greyed out and not activated. The broadband hub is connected, but is going from working to not working constantly. Surely it should be stable after 6 days!

I don't know what to do.

Re: Sky Max Pod not connecting

James360 — Wed, 22 Jan 2025 06:48:12 GMT

I have since had a replacements router, still no difference. Hubs still won't connect even right beside hub. I need to re contact sky but they said before that if the router doesn't work they could cancel my WiFi boost payment and I live with the poor coverage or cancel the contract altogether. This is simply pathetic. Please sky, I know you read these forums please come forward and make a statement on why your pods don't appear to be fit for purpose!!!!

Re: Sky Max Pod not connecting

Chrisee — Wed, 22 Jan 2025 07:28:54 GMT

@James360 no idea why your system isnt working but to assume that issue affects all customers is incorrect most installs work which makes your issue unusual. As you need to talk to Sky I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Sky Max Pod not connecting

Mr+Flibbles+86 — Wed, 22 Jan 2025 09:26:14 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Max Pod not connecting

Bree1 — Fri, 24 Jan 2025 10:03:25 GMT

Sorry to hear that you guys are still having issues. I contacted the automated helpline as I was ready to cancel the broadband, they put me through to an actual person who then sent out a new hub and everything is working now. Fingers crossed you all get a resolution to the problems that you're experiencing. Good luck all!

Re: Sky Max Pod not connecting

UK+Sgt+7094 — Sat, 25 Jan 2025 09:19:49 GMT

just to know that no one has been in touch, i have been told by the call centre that they will let me buy a third party wi-fi booster and will re-inburse me for it, i was provided with some example from TP-Link by the call centre and went for one at £26, it has fixed all my deadspots as this one wi-fi extender covers the whole house, i had to provide a recipt and was told they would then credit me. i have provided the recipt via the photo upload system that sky uses, they confirmed they got it but have not been credited yet, this has been a week so far.