topic Re: 16 yr old son overriding the wifi times in Broadband

16 yr old son overriding the wifi times

Stacey441 — Sun, 05 Jan 2025 09:11:34 GMT

Morning everyone,

my nearly 17 year old son is some how overriding the wifi timings on the parental control settings so he can have longer on the Xbox!
Is there anyway I can stop him from doing this? These teenagers are too smart these days but it's very annoying and I don't know what to do! I've looked in the app and there's nothing in the settings that I can change!
Help!

Re: 16 yr old son overriding the wifi times

Greenfingers001 — Mon, 06 Jan 2025 08:52:15 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: 16 yr old son overriding the wifi times

Zanoojj — Thu, 23 Jan 2025 23:54:31 GMT

I'm having the same issue, but can find the solution

Re: 16 yr old son overriding the wifi times

wxox — Fri, 24 Jan 2025 00:01:12 GMT

Look, he's 16, just disconnect him from yours tell him to pay for his own.

you can turn it off when he's not allowed it because I can't see how someone can override settings on your Sky account.

Re: 16 yr old son overriding the wifi times

Zanoojj — Fri, 24 Jan 2025 00:14:16 GMT

He's under 16 your suggestion is not helpful. Perhaps you should try scrolling past if you have nothing useful to say.

Re: 16 yr old son overriding the wifi times

Chrisee — Fri, 24 Jan 2025 08:10:00 GMT

@Zanoojj a completely kid proof parental control has yet to be invented. The controls built into the Sky WiFi Max bundle are pretty good as they dont appear to rely on the devices mac address which is trivially easy to get round however I suspect somebody has done so. Easiest way is to hack any controls by using your pasword in the app but you can see that. Keeping passwords private is essential.

Using only kids accounts works for younger kids Micrsoft, Google and Apple all have quite good controls. My grand daughter is 10 and her mum is a high level tech pro but she is finding it challenging and the kid is actually very well behaved.

Physically unplugging the hub and removing to power lead usually works but may not be convenient.

Re: 16 yr old son overriding the wifi times

Zanoojj — Fri, 24 Jan 2025 08:26:03 GMT

What I'm finding is they are changing the times, so comes back on a minute after going off.

Re: 16 yr old son overriding the wifi times

mormegil — Fri, 24 Jan 2025 08:44:40 GMT

Have you tried changing the password to the app and sky.com so they can't get in and remove additional profiles from the account?

Re: 16 yr old son overriding the wifi times

Zanoojj — Fri, 24 Jan 2025 09:09:23 GMT

Yes, although it's not guessable we tried this first.

Re: 16 yr old son overriding the wifi times

Chrisee — Fri, 24 Jan 2025 09:26:14 GMT

@Zanoojj given its controled through the app have you given her a Sky ID? If you have and there are two types of secondary ids one of which could change settings as explained here https://helpforum.sky.com/t5/Online-Apps-Email/Need-help-with-your-Sky-iD/ba-p/3645384 as account holder you can delete a secondary id otherwise its being dione via you id.

Re: 16 yr old son overriding the wifi times

Zanoojj — Fri, 24 Jan 2025 10:22:09 GMT

No they don't have access to sky app. It's set correctly in the morning to come back on at 6:30 am, but before bed it changes the wake up time to 1 minute after the shut down.