topic Re: Repeated outage in Broadband

Repeated outage

Carlos1981 — Sat, 18 Jan 2025 21:00:47 GMT

Since November, I've had repeated outages. Every single weekend. most are out of hours. when I call i cannot send Network team my log files as they are not contatable. This is laughable!

Tonight I've had 7 WAN Down erorrs (ptm0.1 - WAN link DOWN.) and my router reboots.

About 5 engineers have looked at this so far, but every weekend this keeps happening.. the one when it happens like tonight, no engnineers are around this weekend to take a look

Abosulte jokers!

Re: Repeated outage

Chrisee — Sun, 19 Jan 2025 07:03:07 GMT

@Carlos1981 if the engineers are involved there is not much forum members can add. Openreach only work on domestic lines on working days it is one of the reason domestic services are cheaper than business services. Nothing Sky can do to change that . Sky's network teams are working 24/7 as are Openreach's but they are not customer facing.

If your hub is rebooting on its own the fault sounds like a hub or power issue as after a connection loss the hub should reconnect automatically without rebooting. HavecSky suggested switching the hub?

Re: Repeated outage

Carlos1981 — Thu, 23 Jan 2025 20:02:22 GMT

Of course they haven't -they only do speed checks lol!

They have been confused by me mentioning the event logs.. how would they get to replacing the hub if they can't understand that?