topic Re: WiFi down in Broadband

Broadband Outage 23 January 2025

GD1 — Thu, 23 Jan 2025 18:28:36 GMT

Thread created to reflect current outage

Internet not working

Daniel48 — Thu, 23 Jan 2025 17:20:00 GMT

My internet stopped working at 16:50 tonight and not sure why

WiFi down

Ash3000 — Thu, 23 Jan 2025 17:20:13 GMT

My WiFi won't connect & the middle light on my hub is unlit but the test says it's fine.

Re: Internet not working

MJ621 — Thu, 23 Jan 2025 17:22:51 GMT

Mine too. Where are you based? My reboot is producing only 2 green lights on one orange on the router

Re: Internet not working

Daniel0210 — Thu, 23 Jan 2025 17:23:36 GMT

@Daniel48
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

Re: WiFi down

Karenocon — Thu, 23 Jan 2025 17:25:35 GMT

I have the same problem

Re: WiFi down

GD1 — Thu, 23 Jan 2025 17:26:25 GMT

@Ash3000 @Karenocon First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet not working

mimisuse — Thu, 23 Jan 2025 17:27:27 GMT

Mine too. Two green lights, one orange and one out completely. Sktchecker says everything is OK. I am based in St Margarets London.

Re: WiFi down

Ash3000 — Thu, 23 Jan 2025 17:29:20 GMT

It's not showing a link to book an engineer either, absolutely hate calling Sky too!

Re: Internet not working

Daniel48 — Thu, 23 Jan 2025 17:29:33 GMT

Twickenham - same on reboot two green and one orange light

Re: Internet not working

MK26 — Thu, 23 Jan 2025 17:29:39 GMT

Twickenham, London - same issue, same orange light on Internet, servuce checker says no problems. Down since 16:50.

Re: Internet not working

Blarfingar — Thu, 23 Jan 2025 17:33:32 GMT

Same issue here, ran all diagnostics several times, sometimes comes up amber with "let's improve your speed", sometimes it says diagnostic service doesn't work. Probably something to do with the storm but I'm down in London, not that bad weather here yet.

Overall diagnostics seem a bit useless since by the end I am always connected even though I'm not.

Re: Internet not working

Sandor+Norbert — Thu, 23 Jan 2025 17:33:58 GMT

same here, Twickenham service checker says all good but there is no internet logging into the router says dsl down, clicking connect does nothing restarting router doesn't help either

Re: Internet not working

HH18 — Thu, 23 Jan 2025 17:35:55 GMT

I am having the same problem and in Richmond lock near st Margaret's

Re: Internet not working

GRH — Thu, 23 Jan 2025 17:36:40 GMT

Same . WiFi stopped working . St Margarets area

1 green light (power) and 1 orange (voice). Internet light off

Re: Internet not working

Siraj1 — Thu, 23 Jan 2025 17:40:09 GMT

Mine too. I live in Isleworth

Re: Internet not working

LaurenN1988 — Thu, 23 Jan 2025 17:40:58 GMT

I am in Twickenham and having the exact same issue. It must be our area. Have you had any more luck?

Re: Internet not working

Daniel48 — Thu, 23 Jan 2025 17:43:58 GMT

No still note working

Re: Internet not working

Anthony128 — Thu, 23 Jan 2025 17:50:38 GMT

Same here, internet not working but checker says all fine. Also in St Margaret

No internet

Taras46 — Thu, 23 Jan 2025 17:50:53 GMT

WiFi is working but no internet available