topic Internet connection in Broadband

Internet connection

Ashley211 — Thu, 23 Jan 2025 15:35:25 GMT

I have no internet connection on my SKY hub. It has been coming and going today but has stopped now. I ran a test on the Sky website but it says everything is ok. Don't know what to do now it is difficult to speak to someone from SKy

Re: Internet connection

Mr+Flibbles+86 — Fri, 24 Jan 2025 11:05:24 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet connection

Tom-W19 — Sun, 26 Jan 2025 15:13:06 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.