Broadband keeps cutting out

Kate175 — Thu, 23 Jan 2025 11:58:02 GMT

My hub is downstairs back room and I work upstairs in front bedroom. My broadband does not work on my mobile and cuts out when on teams calls for work. I test my speed it is fine. I think I need a booster, will this work and will Sky provide one as I pay a lot of money for my broadband as it is important as I work from home 3 out of 5 days per week.

Re: Broadband keeps cutting out

TimmyBGood — Thu, 23 Jan 2025 12:00:22 GMT

@Kate175

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Broadband keeps cutting out

Re: Broadband keeps cutting out