topic Re: Internet in Broadband

Internet

JodieDarks — Wed, 22 Jan 2025 18:50:21 GMT

My Internet isn't working

Re: Internet

Daniel0210 — Wed, 22 Jan 2025 18:53:26 GMT

@JodieDarks
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

Re: Internet

Katsryan — Wed, 22 Jan 2025 19:49:28 GMT

What area are you in

we are in nottingham & it's the sane 😳

Re: Internet

JodieDarks — Wed, 22 Jan 2025 20:18:50 GMT

I'm in bridgend

Re: Internet

TimmyBGood — Wed, 22 Jan 2025 21:57:24 GMT

@Katsryan wrote:

we are in nottingham & it's the sane 😳

Sky provides around six million properties in the UK with broadband. At any point in time many thousands of the Openreach circuits supplying those individual addresses have faults without having anything else in common.

Re: Internet

JonnoBlue — Thu, 23 Jan 2025 05:42:35 GMT

broadband down in Ripley, Derbyshire. Was down for 3 hours yesterday late afternoon but came back on. Now off. This happened before Christmas too. Very frustrating!!

Re: Internet

Acjponty1 — Thu, 23 Jan 2025 06:56:21 GMT

Is it working yet?

Re: Internet

JodieDarks — Thu, 23 Jan 2025 07:13:52 GMT

No not yet

Re: Internet

JonnoBlue — Thu, 23 Jan 2025 09:05:24 GMT

Still no broadband. Trying to get through to a human to discuss. Not easy!