https://helpforum.sky.com/t5/Broadband/my-wifi-drops-every-10-mins-specialist-says-router-is-faulty/m-p/4889576#M460975 <P>After two months frustration of my laptop not being able to "see" my new sky broadband, I paid a specialist to come to the house. He got my laptop on the broadband but every 10 mins or less the wifi dropped - his view is that the router is faulty. I have had to buy a usb adapter to be online at home at all. So unsatisfactory and expensive i regret the move to sky and am considering that due to no service I have a right to&nbsp; cancel without penalty.&nbsp; It would be so good to actually talk to a human being at sky.</P> Wed, 22 Jan 2025 18:17:16 GMT SusanMorrissey 2025-01-22T18:17:16Z https://helpforum.sky.com/t5/Broadband/my-wifi-drops-every-10-mins-specialist-says-router-is-faulty/m-p/4889576#M460975 <P>After two months frustration of my laptop not being able to "see" my new sky broadband, I paid a specialist to come to the house. He got my laptop on the broadband but every 10 mins or less the wifi dropped - his view is that the router is faulty. I have had to buy a usb adapter to be online at home at all. So unsatisfactory and expensive i regret the move to sky and am considering that due to no service I have a right to&nbsp; cancel without penalty.&nbsp; It would be so good to actually talk to a human being at sky.</P> Wed, 22 Jan 2025 18:17:16 GMT https://helpforum.sky.com/t5/Broadband/my-wifi-drops-every-10-mins-specialist-says-router-is-faulty/m-p/4889576#M460975 SusanMorrissey 2025-01-22T18:17:16Z https://helpforum.sky.com/t5/Broadband/my-wifi-drops-every-10-mins-specialist-says-router-is-faulty/m-p/4889582#M460977 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4274161">@SusanMorrissey</a>&nbsp;you can call Sky and speak to a human but you need to be patient and not accept offers of texts etc. However to makecthings as easy as possible&nbsp;I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.</P> Wed, 22 Jan 2025 18:25:34 GMT https://helpforum.sky.com/t5/Broadband/my-wifi-drops-every-10-mins-specialist-says-router-is-faulty/m-p/4889582#M460977 Chrisee 2025-01-22T18:25:34Z https://helpforum.sky.com/t5/Broadband/my-wifi-drops-every-10-mins-specialist-says-router-is-faulty/m-p/4890115#M461115 <P>Thanks for escalating. We've sent an invite to <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4274161">@SusanMorrissey</a></SPAN>.</P> Thu, 23 Jan 2025 11:11:51 GMT https://helpforum.sky.com/t5/Broadband/my-wifi-drops-every-10-mins-specialist-says-router-is-faulty/m-p/4890115#M461115 Tom-W19 2025-01-23T11:11:51Z https://helpforum.sky.com/t5/Broadband/my-wifi-drops-every-10-mins-specialist-says-router-is-faulty/m-p/4891029#M461574 <P>Hi Tom, where do I find the invite?&nbsp;</P> Fri, 24 Jan 2025 09:33:27 GMT https://helpforum.sky.com/t5/Broadband/my-wifi-drops-every-10-mins-specialist-says-router-is-faulty/m-p/4891029#M461574 SusanMorrissey 2025-01-24T09:33:27Z https://helpforum.sky.com/t5/Broadband/my-wifi-drops-every-10-mins-specialist-says-router-is-faulty/m-p/4891032#M461576 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4274161">@SusanMorrissey</a>&nbsp;therexshould be a brightly coloured icon on the pages innthe forum which you press tobstartva chat. However becwarned the chat team are short staffed today due to the storm.</P> Fri, 24 Jan 2025 09:35:18 GMT https://helpforum.sky.com/t5/Broadband/my-wifi-drops-every-10-mins-specialist-says-router-is-faulty/m-p/4891032#M461576 Chrisee 2025-01-24T09:35:18Z