topic Re: Technical Issue in Broadband

Technical Issue

Bren63 — Sat, 06 Jul 2024 13:40:28 GMT

I have had an issue with Sky now its three weeks. I discovered that the opical cable outside was damaged

so no signal. A what is called engineer was alocated to me for a call out. So had to take day off work. No one called. This was unacceptable no matter what i was told. So again someone was to call another day off work only to be told much later in the day thay there be no call out till that Saturday. Then i have that person here only to tell me the cable was not only the issue but no signal there at all. He could do nothing and since then till today Saturday 6th July i just can'tget a commitment on this issue been fixed, was told to me maybe a month to sort. So paying for a servive i do nor receive. This is extreamly pure customer service.

Re: Technical Issue

Daniel0210 — Sat, 06 Jul 2024 13:51:23 GMT

@Bren63 wrote:

So paying for a servive i do nor receive.

@Bren63

Billing continues as normal during any fault or outage but the below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).

Re: Technical Issue

Paulh210369_ — Wed, 22 Jan 2025 15:59:34 GMT

Trying to sign up to sky but when online doing broadband checker ot goes to end the it says technical issues at last stage of signing up

Re: Technical Issue

jamesn123 — Wed, 22 Jan 2025 17:23:04 GMT

@Paulh210369_

If clearing your browsers cache & cookies, and/or using a different browser doesnt work then you'll need to call Sky to place the order instead.

Re: Technical Issue

Paulh210369_ — Wed, 22 Jan 2025 17:25:22 GMT

Many thanks much appreciated