topic Re: Internet has kept dropping over last 48hrs in Broadband

Internet has kept dropping over last 48hrs

Bobbie94 — Sun, 19 Jan 2025 13:03:16 GMT

My internet on several devices and WiFi keep dropping out. It's happened a lot over the last 48 hrs. I have done checks and speed checks and because I am unable to use my phone data in my flat I am completely cut off. So when I am back online for minimal time I'm able to do checks and it keeps saying everything is running fine and there are no issues. Has anyone else had this kind of problem? I've restarted the box. Taken the plug etc out the wall for a good half hour. Still the same issue keeps occuring. Only had it installed August time 24.

Re: Internet has kept dropping over last 48hrs

Tom-W19 — Mon, 20 Jan 2025 09:34:40 GMT

Hi @Bobbie94

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet has kept dropping over last 48hrs

Tom-W19 — Wed, 22 Jan 2025 13:54:06 GMT

Hi there

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.